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Support

Ticket management and operational support integration for partner systems using SupportHub APIs and business events.

What is SupportHub?

SupportHub is Flowe's ticketing platform for handling partner reports and requests related to customer wallets and service operations. It combines synchronous REST APIs for ticket creation, status checks, comments, and updates with asynchronous business events published through Azure Service Bus, so partner systems can stay aligned with the ticket lifecycle without continuous polling.

Key concepts​

  • Ticket - the operational case opened by a partner to report a consumer issue, service alert, or B2B request.
  • Case Number - the SupportHub identifier returned when a ticket is created and used for all subsequent operations.
  • Comment - a timeline update added to an existing ticket, often used to provide more information or respond to a request from Flowe.
  • Status - the current lifecycle state of a ticket, such as New, In progress, WaitingForCustomer, Resolved, Closed, or Canceled.
  • Business Events - asynchronous notifications sent by SupportHub when relevant ticket lifecycle changes occur.
  • Azure Service Bus - the messaging channel used to deliver SupportHub business events to partner subscribers.

How to navigate this section​

Start with SupportHub Ticketing to understand authentication, ticket creation, comments, status transitions, ticket lookup, timeline retrieval, and the business events emitted during the ticket lifecycle. All API endpoints referenced in the guide are documented in the SupportHub API reference.